Not satisfied? Let us know
At Bootland.nl, we want you to feel good about your order. Are you not satisfied with a product, your delivery, or our service? Then please contact us. We will listen to your experience and work with you to find a suitable solution.
How do you file a complaint?
You can file your complaint via the chat on our website, by email at verkoop@bootland.nl, or via our contact form. You will receive the fastest response via chat. We respond to emails within 1–3 business days.
What information do we need?
To help you as best as possible, we would like to receive:
- Your name and order number, if you have one.
- A clear description of your complaint.
- Photos when they help illustrate the problem, for example in the case of damage or an incorrectly delivered item.
- Your preferred solution, if you already have one in mind.
How do we handle your complaint?
We will review your report carefully. If we need additional information, we will contact you. We aim to provide a substantive response to your complaint within 5 business days.
Do we need more time to investigate your complaint? Then we will let you know and indicate when you can expect a follow-up response.
Still not satisfied?
Let us know if you are not satisfied with the proposed solution. Please indicate what you feel has not yet been resolved, so we can review your complaint again and discuss together what a suitable next step would be.
We take your experience seriously
Your feedback helps us improve our products, delivery, and service. We handle your complaint with care and keep you informed of the progress.